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Prescribing Information for Genotropin® (somatropin) can be found here. Adverse event reporting information can be found at the bottom of the page

Our Endocrine Helpline

Our Endocrine Helpline provides a convenient touchpoint for patients who have queries about their Genotropin treatment.
 

​​​​​​If our team is unable to deal with the query themselves they will connect your patient to the right person to answer their questions.

Our team can support you with your patients' ongoing management by answering queries on:

  • Devices
  • Distribution
  • Patient support
  • Stock levels

Our team can also order the following materials for patients:

  • Consumables such as needles, sharps bins and device accessories
  • Patient literature
  • Starter kits
Contacting the Helpline

Call: 0800 521249

Email: [email protected]

Starter Kits 

Personalised starter kits are available to Genotropin patients, complete with supportive and educational materials.

  • Attractive design, personalised to the patient
  • Robust materials and construction
  • Ideal storage for Genotropin materials with bespoke box inlays
Example Genotropin Starter Kit ContentExample U2 Pen starter kit
  • Genotropin U2 Pen device
  • U2 Pen placebo cartridges
  • U2 Pen needles
  • U2 Pen user guide
  • Sharps bin
  • Injection diary
  • Injection pad
  • Optional coloured pen caps and clip ons
Example GoQuick starter kit
  • GoQuick placebo pens
  • GoQuick needles
  • GoQuick instruction mat
  • GoQuick user guide
  • GoQuick needle guard
  • GoQuick storage case
  • Sharps bin
  • Injection diary
  • Injection pad
Example MiniQuick starter kit
  • MiniQuick placebo
  • MiniQuick needles
  • MiniQuick user guide
  • MiniQuick travel case
  • MiniQuick shell 
  • Sharps bin
  • Injection diary
  • Injection pad
  • Optional MiniQuick stickers
Other items we can add to your patients' Genotropin Starter Kit
  • Educational materials
  • Injection template
  • Needle clipper
  • Swabs
  • Device holdalls


The kit will contain only items relevant to the patient's age, indication and chosen presentation of Genotropin.

Contents may vary depending on availability.

Ordering through GroSupport

Patients can order consumables and literature themselves through the GroSupport website, all they need is the batch number of their medication to set up an account. They will be guided on how to use this site at the start of their treatment.

Alternatively, the endocrine helpline can order these for patients if they wish.

Learn more about GroSupportLoading
PP-GEN-GBR-1847. August 2024.

Adverse events should be reported. Reporting forms and information can be found at www.mhra.gov.uk/yellowcard or search 

for MHRA Yellow Card in Google Play or Apple App Store

 

Adverse events should also be reported to Pfizer Medical Information on 01304 616161

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This site is intended only for healthcare professionals resident in the United Kingdom. If you are a member of the public wishing to access information on a specific medicine, please visit www.medicines.org.uk/emc

 

This website is brought to you by Pfizer Limited, a company registered in England 

and Wales under No. 526209 with its registered office at Ramsgate Road, Sandwich, Kent, CT13 9NJ

 

Copyright © 2024 Pfizer Limited. All rights reserved.

 

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​​​​​​​You are now leaving www.pfizerpro.co.uk. Links to external websites are provided as a resource to the viewer. This website is neither owned or controlled by Pfizer Ltd. 

Pfizer accepts no responsibility for the content or services of the linked site.​​​​​​​​​​​​​​

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For UK Healthcare Professionals*

These pages are not intended for patients or for members of the general public. The healthcare professional web pages contain promotional content.

I confirm that I am a healthcare professional* resident in the United Kingdom.

If you select 'No', you will be redirected to Pfizer.co.uk where you will be able to access reference information on Pfizer's prescription medicines.

*The ABPI Code definition for healthcare professional is members of the medical, dental, pharmacy and nursing professionals and any other persons who in the course of their professional activities may administer, prescribe, purchase, recommend or supply a medicine.

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Pfizer accepts no responsibility for the content or services of the linked site other than the information or other materials relating to ​​​​​Pfizer medicines or 
business which it has provided or reviewed.

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